We're looking for a Quality Assurance Executive in the Quality Assurance department. The resource would be responsible for call monitoring and providing coachings/feedback. The shift timings for the job are rotational and resource would be required to work on-site. 

• Minimum Bachelor's degree. 
• Excellent communication skills, both written and oral in English.
• Must possess strong analytical skills.
• Command over MS Office, especially in Excel
• Team player & Strong People Management Skills
• Knowledge of industry standards (CSAT/NPS/Compliance)

• Client Coordination
• Transaction Monitoring – Calls Evaluations
• Provide Trending Reports
• Calibration Facilitation
• Daily audit Sessions
• Provide specific feedbacks via post-monitoring annotations
• Auditing of transactions performed by OPS team
• Health Checks on new Processes
• Monitor & score strategic yet random customer transactions
• Participate in calibration
• Call Listening Sessions
• Trending Reports
• Performance Intelligence Reports
• Training Need Analyses
• Weekly/Monthly QA Reports