Your role: The Interconnection Services Coordinator will be responsible for coordinating incoming requests and work assignments to support customer orders. You will support all customer demands related to interconnection.

What you’ll need: 

• Experience in high-tech, customer-facing roles such as Customer Success or Technical Support
• Experience working with Telecommunications, Datacenters, Cross Connects/Interconnection
Products
• Reading, understanding, and translating Carrier LOA/CFAs.
• Strong communication, technical, and computer skills
• Effective organizational skills and attention to detail
• Proficient in Microsoft Office Suite applications (Outlook, Word, Excel, PowerPoint) and
or/equivalents
• Associate Degree or three years Telecommunications / Datacenter experience

What you’ll do:

• Perform initial review of all new cross connect install and disconnect orders for all
interconnection services.
• Act as the customer’s advocate for interconnection services and engaging other departments
when necessary.
• Monitor general inbox and respond to all customer inquiries.
• Enter Demarc/CFA information, Customer BAN (Billing Account Number), and notes after
reviewing the order.
• Reject orders that do not have the required information.
• Review order Queue and ensure that cases are updated timely.
• Escalate orders as needed to management.
• Work with carriers to ensure order data is accurate.