Ibex, for one of its Global Client, seeks an agile professional for the Contract Operations & Data Management – Associate position within the Legal organization. This role is responsible for overseeing the abstraction, management and optimization of contract data and processes, ensuring high levels of accuracy, accessibility, and compliance.

• High school diploma or GED required; post-secondary education or relevant certifications in Business Administration, Information Systems, Legal or related fields are a plus.
• Experience in data entry or an administrative role is preferred, with a proven track record of meeting internal service level agreements (SLAs).
• Ability to handle data update requests promptly and with a high degree of accuracy and attention to detail.
• Strong communication skills, with proficiency in both written and verbal English.
• A collaborative team player who is adaptable and capable of working effectively in a dynamic environment.
• Desirable proficiency with contract lifecycle management (CLM) platforms, and a solid understanding of data management practices.

• Contract Database Management & Maintenance:
  • Responsible for the organization, abstraction, storage, and retrieval of contract data and legal documentation to ensure it is easily accessible and well-maintained.
  • Monitoring and supervision of data saved automatically into contract lifecycle management (CLM) system ensuring accuracy of data and accurately inputting customer contract information into databases or software systems including details such as contract start and end dates, terms and conditions, pricing information, and any relevant customer details for customers in commercial and enterprise segments.
  • Accurately inputting vendor contract information into databases or software systems (such as a CLM system), including details such as contract start and end dates, terms and conditions, pricing information, and any relevant details for standard vendor agreements.
  • Process all changes to contract data records in contract data management system on contract status, including metrics such as renewal rates, contract value, and any issues or trends observed, ensuring updates are made in a timely and accurate manner.
  • Ensure all contract data is maintained with high levels of accuracy, consistency, and reliability, in alignment with company-wide data governance processes.
  • Identify and rectify any data entry errors or inconsistencies to uphold the highest standards of data integrity.
• Contract Operations Support:
  • Knowledge management of contract landscape, acting as the first point of contact for any CLM/contract-related questions, including regarding contract hierarchy, correct contract template selection, validating data in the system and managing data access.
  • Support the contracting process with queries and manage signature and storage processes, ensuring contract data is well abstracted through the process.
• Compliance:
  • Maintain strict adherence to internal business process SLAs, guaranteeing contract data and reporting are completed appropriately within designated timeframes.
  • Comply with data protection regulations and company policies regarding the secure and confidential handling of customer information.
• Collaboration:
  • Support the wider contract management team as needed, contributing to the overall effectiveness and collaborative environment.