We are seeking a proactive and energetic HR Business Analyst to support key HR functions at ibex. The ideal candidate will focus on streamlining recruitment, enhancing employee engagement, and managing grievance processes, ensuring alignment with business objectives and fostering a positive workplace environment.

The job is based in ibex Lahore office and the resource would be required to work in Evening/Night Shifts.

Qualifications & Skills

• Minimum 2 years of relevant HR experience, especially in recruitment & employee engagement.
• Bachelor’s degree in HR, Business Administration, or related field; Master’s preferred.
• Strong analytical, problem-solving, and data interpretation skills.
• Good understanding of HR policies, compliance, and workplace investigations.
• Excellent communication and interpersonal skills—approachable and empathetic.
• Ability to work flexibly with timings and prioritize workload.
• Self-motivated, proactive, and collaborative team player.

Key Responsibilities

• Recruitment & Talent Acquisition
• Support the end-to-end recruitment process, from posting job openings to onboarding new hires.
• Assist in screening, interviewing, and coordinating candidate assessments.

• Employee Engagement & Retention
• Develop and implement initiatives to enhance employee morale and engagement.
• Measure employee satisfaction through surveys and feedback mechanisms, analyzing results for actionable insights.
• Organize engagement activities, recognition programs, and internal communication campaigns.

• Grievance Handling & Conflict Resolution
• Act as a trusted point of contact for employees raising concerns or grievances.
• Coordinate with relevant stakeholders to resolve issues in a timely, fair, and professional manner.

• HR Processes Optimization
• Support continuous improvement of HR processes related to recruitment, engagement, and grievance management.
• Assist in policy development and awareness campaigns.